THE CUSTOMER CENTRIC COMPANY Kokyaku Kiten Keiei 10 No Jissen
Iwai Takuma / Hencho
| Points You Earn | 1% (22p) |
|---|---|
| Release Date | early April 2026 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-3198699 |
|---|---|
| JAN/ISBN | 9784883356379 |
| Product Type | BOOK |
| Product Package Size (Measured) | 14.8 x 21 x 1.3cm |
|---|
| Pages | 203 |
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Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
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Translate Description
Description in Japanese
THE CUSTOMER CENTRIC COMPANY 顧客基点経営10の実践 / 岩井琢磨/編著
Related Offer & Feature
Tracklisting
| 1 |
序章 顧客基点経営への変革
|
| 2 |
実践1 事業目的 社会にどのように貢献するのか
|
| 3 |
実践2 事業目標 いつまでにどのような状態を達成するのか
|
| 4 |
実践3 顧客価値 顧客のためにどのような「より良い生活」を実現するのか
|
| 5 |
実践4 顧客戦略 いつまでにどのような顧客基盤を実現するのか
|
| 6 |
実践5 顧客体験 どのような体験を通して「より良い生活」を実現するのか
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| 7 |
実践6 顧客理解 どのような仕組みで顧客を理解するのか
|
| 8 |
実践7 顧客提案 これらを活用して顧客にどのような提案を行うのか
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| 9 |
実践8 事業成果 これらの成果をどのような指標で測るのか
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| 10 |
実践9 事業組織 これらを運用するためにどのような組織を創るのか
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| 11 |
実践10 Project 顧客基点経営への変革を推進していくためのProject Management
|
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