CDJapan Customer Feedback

toujours parfait depuis plus de 15 ans et plusieurs centaines de commandes

I am very satisfied with my purchases from you. Warm regards from Poland!

I had to pay for customs anyway but I know it's not your fault. Now I see why you refunded me for another order. Thank you for your hard work, CD Japan!!

The shipping box was very large for the figure box size

Many thanks for the work done by your entire team; I look forward to new CD releases, especially featuring music from years past!

I ordered Cage by Akina Nakamori, then discovered that I had already ordered it and received it from you. I asked that it be deleted from the order, but you wouldn’t allow me to delete it. It’s not the first time I’ve reordered a CD by accident. You have never notified me that I’ve ordered a CD previously. Yet you have records of all my purchases. I’m very disappointed!

I often have trouble with the site losing my cart. I wish there was a save cart or wishlist option.

Everything is going so well even though it’s very expensive because of the delivery from Eastern country to Western country I am currently living in. Plus, I also have to pay for FedEx shipping after the delivery of my order to my house. I wish I could just see anything else that is available on sales or anything that is cheaper.

Q1 it is sometimes difficult to see if a CD is album, single or EP. Q4 I have no experience with customer support so I answered Average or Don't know. Packing is excellent and always a delight to open. Thank you for providing many shipping options. The new air mail option is very useful.

Q3 - I don't always get email notifications of new releases by artists that I've subscribed to. (I did for the item ordered here). Q4 - I haven't needed cdjapan customer service recently.

Danke f�r die sorgfaeltige und liebevolle Verpackung!

Alles wieder so liebevoll verpackt! Vielen Dank und herzliche Gruesse!

Todo bien y perfecto como siempre.Buen trabajo. Un saludo para todo el personal de CD Japan.

Hello! You go above and beyond in packaging each individual cd. Well done! The first order I received I was pleasantly surprised! Your reinforced boxes are also very sturdy and you get the shipment to the US by regular FedEx in 4 days! Very good! Customer support via email is very good, but occasionally I had a question about an item you couldn't get or for a substitute offered and didn't get a direct response. That's my only slight criticism. I also get so many emails between advertising and correspondence I've had a hard time keeping track of the emails related to orders. I had to do a search to find this before it expired. I've unfortunately missed other surveys. Have a good day!

Thank you very for the excellent service. Always appreciated.

Excellent packaging. Best I have ever seen for CDs. The CDs are the best quality and worth the cost.

I am not satisfied with the rising costs of order processing and shipping.

very good in my orders but have no benifit，hope have so many bonus in future

I am very happy with the shipping and packaging of my items; they always arrive in perfect condition. My only issue is with the website: sometimes it does not load properly, or an error message appears saying 'too many attempts to log in', even though I have only tried three or four times. Also, some items in my bookmarks do not load. However, it is not a big issue and I will continue buying here. Thank you for your support!

Always good, forever and for always... I am very satisfied if I am doing every order.................