CDJapan Customer Feedback

I don’t think your service could be any better. Keep it up

I have placed many orders recently and have had a great experience every time. Orders are packed and shipped in a timely manner and I receive the items quickly

Outstanding packaging and service as always. Best company for shm cds.

Always receive excellent service from CDJapan. An on-line company that I can trust and is very efficient and customer focussed.

Very Satisfied, Very Satisfied, v, regards Mateusz

Excellent choix et service impeccable. Prix imbattables pour les SACDs produits au Japon

Great job. For some time now, the estimated shipping cost shown at checkout is accurate enough that I don't have to pay extra—something that used to happen in the past. That’s a great change!

This order seemed to be delayed - I think because one of the items wasn't immediately available on release - but I didn't receive any updates, which i would have appreciated.

I am generally satisfied with your company's overall service and hope to have more opportunities to strengthen communication with suppliers. I would appreciate it if you could appropriately reduce the prices of certain products (such as rock music records and various overseas edition films) and enrich and supplement your product offerings.

Best place to buy anything from Japan! It is beyond amazing!

very good，These CDs are excellent, with great sound quality and beautiful packaging.

Pictures of preorder items sooner would be nice. Lupin vinyl have been up for preorder for months and still have no photograph

I am really happy that this time all of the shipping charges were calculated correctly at my initial checkout and there was no need to go through the process of paying an additional shipping fee. I love that customer feedback regarding this was taken to heart. And the packaging was great. I really love that I can trust you to deliver my items with no damage. That is great! I always recommend you to all of my J-Rock and Japanese culture-loving friends. これからも頑張ってください！

Thank you again for providing an excellent service.

I also like the shipment tracking options! The option to add new items to an open order is convenient too

There is still the issue with the IOSS-number. As long as the shipment is not CLEARLY MARKED with this number, the German Custom Office does not accept the custom charges as prepaid. Therefore I have to use the option "custom paid on delivery". This takes a lot of time, as I have to drive to the local to pick up the parcel, as the calculation of the charges often takes up to one hour. And if the shipment is marked with the IOSS-number, there is even the chance, that I can avoid the payment of the newly-created additional fee of 3 Euros per article group. I did not have to pay it with a recent shipment from Britain, where the parcel was clearly marked and the payment was avoided. So maybe you can have a look into this matter, as I certainly want to pay the custom charges in advance, but with the current situation, there is every chance, that I have to pay double custom charges. A proper solution might be of interest for other overseas customers as well.

Diesmal bin ich sehr zufrieden, alles o.k. Danke Rudolf.

Suddenly the price doubles because of import duties

Your overseas customers would certainly appreciate more track listings in English.

Please cease using FedEx Priority as a service. I accidentally used it on an order recently and now FedEx is trying to assess a extra charge of $36 for "their services." I ordered again from you recently and used FedEx FICP as I usually do and no extra charge was assessed. So, please cease using FedEx Priority as this will only lead to a loss of customers for you in the end.