CDJapan Customer Feedback

在这里购买过2个订单，cd外壳都是有受损的，包装得太单薄了，只有一层泡沫，cd应该多包几层泡沫,希望能改进一下，后续才会继续购买。

CDJapan does a great job in every aspect of my orders. Excellent quality service!!

Since 2021, always very satisfied (Price, delay, packaging)

Perfect, all the time. Fast shipping and delivery.

I’m looking for more smooth, jazz titles, like Stanley Clark, Keiko Matsui, Bob, james, George Duke, Marcus Miller

You guys are doing a great job. The packaging is great, delivery needs improvement, great inventory.

Arrived lightning fast, thoroughly and securely packed, and in perfect shape! Awesome as always! Thank you!

The best packaging ever... keeps me comimg back!!!

Very good packing and fast shipping. Reliable source for Japanese music and idol goods.

I'm very happy with the secure and sturdy packing in the order. Everything arrived in perfect condition! Fast shipping! CDJapan is my go-to source for Japanese idol goods.

I sometimes need help with my proxy items, it would help if it does get found to place it in my cart so that I can purchase it, instead of looking for the item and sometimes not finding it. Thank you

Awesome work..just keep it up is great pleasure to do business with you..thanks

While I continue to have issues with other companies, CD Japan continues to be entirely reliable and easy to shop with. To think that I order from half way across the planet and everything arrives in perfect condition in exceptional time without fail with CD Japan, while companies closer to home fail on every level. Always a pleasure to buy from you, arigatou gozaimasu

The whole shopping experience has been great. I am very happy with CDJapan.

My only complaint is that if I want to combine orders or add new releases to an existing order, CDJapan is unable to just charge me the difference, and instead refunds the original purchase and simultaneously charges the total for the new purchase. Because of lags in banking time, it’s sometimes imperfect - and I will hesitate to add to an order as a result. Fix this and I will buy more.

When I placed my order it said one of the items ships in 3-7 days. Several days after placing my order I received an update that the availability had changed to 3-4 weeks. About 4 weeks later I was informed the item is unobtainable and has been cancelled from my order. I would be completely forgiving if after placing my order I was told the information was inaccurate and the item unobtainable, but it seems egregious that twice I was given inaccurate information about item availability and made to wait so long for my order to ship only to have the item cancelled. I also lost out on 500 points since my order was over 10,000 yen pre-cancellation; I wish that once it was learned the item was unobtainable that I had been given the choice of either getting a refund or editing my order, as I would have gladly gotten something off of my wishlist, which would have benefitted us both more than what happened. The shipment packaging is very good quality and airmail shipping is reliably quick.

Great seller.Great items,i like it.Fast shipping.Thanks!

Great seller.Great items,i like it.Fast shipping.Thanks!

Everything is ok, just keep going. Could have a little more perks for loyal customers :)

***** Top-notch, as always!! CD Japan rocks!! *****